Shipping policy

Where we ship

We ship to the United States, Canada, Australia, New Zealand and the European Union.

Cost

Shipping is free to the US and Canada, with no minimum order. For Australia, New Zealand and the EU, the shipping cost is shown at checkout before you pay.

Delivery time

Orders to the US and Canada usually arrive 5 to 7 days after dispatch. International delivery takes longer; your tracking link shows the latest estimate.

Tracking

You get a tracking link by email as soon as your order ships.

Duties and import taxes

If a carrier asks you to pay import fees on your order, contact us and we will cover them.

Lost or delayed parcels

If your tracking has not updated for several days, or your parcel shows delivered and you cannot find it, contact our team and we will sort it out with the carrier.

Ferrix is a trade name (DBA) of NJORD GEAR LLC. References to "Ferrix", "we", "us" and "our" in this policy mean NJORD GEAR LLC doing business as Ferrix.